Saturday, November 22, 2008

Don’t blame me - AT&T did it!

(Or, my variation on the TODDI defense*)

Loyal subscribers may have noticed an absence of blog posts this week. It's true that I have been busy, but the dearth is partly the fault of AT&T, which shut me down earlier this week.

When I called to find out why my Internet service (and, more urgently, my incoming business telephone line!) was dead, they sent me on a wild goose chase to purchase new equipment.

It took dozens of phone calls, hours of time "on hold," and a two-day wait before they finally sent out a repair person. As it turns out, a technician working on a central terminal up the street had accidentally snipped off my line and spliced me into someone else's.

Accidents happen. And when I complained about the lengthy delay, the good folks at AT&T did compensate me -- to the tune of $16.79.

Sorry 'bout that, folks.

* The TODDI Defense -- The Other Dude Did It -- was one of the most common defenses I heard when I worked as a criminal investigator.

1 comment:

  1. Well, even though you don't receive a lot of comments, we did miss you.

    Glad you're back.

    ReplyDelete

 
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